Charline's Icon Usability Study

On Friday at the GNOME London UX Hackfest, Charline from Canonical gave us some details on an icon usability study she had run recently for the Launchpad icon set. Here’s my notes from the session: Methodology The study was done as a surveymonkey.com survey. The study was for Launchpad, so a link to the survey was posted to Launchpad’s blog to attract Launchpad users. After 3 days, the survey had gathered 125 respondents. The icons were presented in context, since the context would inform the user’s interpretation of the icon in real usage Then users were asked to help interpret what each icon meant First question: “this icon means….” and asked the user to fill out, free-form Second question: “i have the following percentage of confidence in my answer” so we can tell how much of a guess it was on the user’s part or how sure they were of their interpretation. Third: “when do you expect to find this icon?” Then, users were asked to provide a second / alternate interpretation of the icon, filling out the same three fields for it: this icon means… percentage certainty/confidence…. where do you expect to find Lessons Learned You can’t do more …