Adding Chapters to Totem

Ivanka and I had a great discussion on Monday at the GNOME London UX Hackfest about how what free & open source tools / integration we need for a good FLOSS usability data capture workflow. While I still have to document them properly, you can get a sneak peek at our notes from this discussion in a whiteboard photo I took: One of the wishlist items that came up is if there was a way we could set marker points within our large and long usability test video files, in order to be able to document and skip to points of interest within the file quickly, and also so that we would be able to export small and short clips of video to be able to share widely. You see, not only is it timely to view an entire usability test video – they are very large and unwieldy, and expensive to host which makes it tougher for us to share the great data we’re gathering. For example, the markers I’d love to set up in a usability test video file would be to indicate where test task 1 started, where test task 2 started, so on and so forth. …

Happy Blog vs. Misery Blog

This is how I’m used to blog posting and receiving comments on said posts operating, for the most part: This is how I feel like my blog has been working out lately: I don’t think I can be as diligent in responding to comments to my blog anymore. It’s making me feel really unhappy and constantly attacked. I do not understand what outcome people who post comments like this expect. I am really quite unaccustomed to this kind of behavior at this scale. I am really against censorship in principle, but I think I’m probably going to have to put all comments on my blog under moderations because of this. I really wish I didn’t have to though. Please be more thoughtful when you post comments to people’s blogs.

Charline's Empathy Usability Report

This morning Charline from Canonical presented a report on an empathy usability test she’s completed. These are rough notes split into topics: Usability reports in general There was some discussion of the usage of user quotes in usability reports and their utility Audiences for test: People who report bugs, developers Some confusion over how testing on Ubuntu would have effected the test results – e.g. how did notify-osd behave to the user… Usability folks Consider referencing products / screenshots that show a solution to the problems presented as inspiration When users fail to do a task, it would be useful to document the paths they tried / the mental model they had that failed. Even things they wanted to do that could never work in the current implementation – could be good ideas for a way the UI could work. Indicate how many users said something. If only one user suggested something, that should be clear from what all or most users said. We need help to get these filed as bugs. Would community members be willing to support usability by splitting reports like these into actual bug reports? On-Board Experience The on-board experience in empathy confusing. There’s one status …